![]() ![]() ![]() To move on to level four the listener will need to consciously turn off their inner dialogue, clear their mind, and make way for the incoming message. In his publication The Seven Habits of Highly Effective People, Stephen Covey describes five levels of listening:ġ Ignoring – not listening or hearing at all.Ģ Pretending – looking like listening, but the mind is elsewhere.ģ Selective listening – hearing only certain parts of the conversation.Ĥ Attentive listening – paying attention and focusing energy on the words being spoken.ĥ Empathic listening – listening with empathy and the intent to understand, to get inside the speaker’s frame of reference and see the world as they see it.Īt levels two and three, it’s most likely that the speaker will be aware of any pretence or selective listening. Yet effective listening is far more than these technical, observable actions. When taught to listen, people learn to avoid interrupting, make eye contact, pay attention to the speaker, give feedback in the form of acknowledgement, ask questions to encourage the speaker to continue and ask questions to clarify understanding. What, for example, was the listening protocol in the home? What, if any, listening training do people receive at school or in the workplace? Right from childhood, listening habits spring from many sources. So for most, it develops as an unconscious skill. Ironically, in the past, people were not taught how to listen they were simply told to do it. Listening leaders gain feedback on how they are being perceived, learn how their team members are working, build positive team culture, engage with their team members, and encourage the expression of new ideas and innovative thinking. Wrapped up in socialised attitudes and values developed through life experience, the ability to tune into the thoughts and feelings of others pays rich dividends. The ability to really listen is wond-rous gift. ![]()
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